Frequently asked questions

General

What is the smallest geofence I can target?Advertisers

Every geofence has a 30-mile minimum radius, so campaigns have enough inventory to deliver, and a 150-mile maximum. You can add several target locations to one campaign.

Which countries can I advertise in?Advertisers

Any country. Add your casino with its full address — address lookup works worldwide — and target the area around it. CPM rates depend on the locations you target and are shown in the campaign builder before you publish.

How do I contact support?

Use the Contact Support form. Tell us which organization you work with and what you need; our team replies by email, usually within one business day.

Billing & Payments

When am I charged for my campaigns?Advertisers

After each calendar month (Pacific time) ends. On the 1st of the following month we issue an invoice for the impressions delivered: Autopay accounts are charged to their default payment method that day, Net-30 accounts pay within 30 days. See Understanding Your Monthly Invoice.

Payouts

When do publishers get paid?Publishers

On the 1st of the month after next — for example, January’s earnings are paid on March 1, after the advertisers have been charged. Balances under the $100 minimum roll over to the next payout. See Setting Up Payouts and Tax Information.

Technical

Why is my property still pending review?Publishers

Every new property is scanned automatically and then checked by a TerraGaming Media reviewer, usually within one business day. You are notified as soon as it is approved or rejected. Make sure the site is publicly reachable — a site that can’t be loaded can’t be reviewed.

Can I serve TerraGaming Media ads through Google Ad Manager?Publishers

Yes. Add the ad unit’s snippet as a custom (third-party) HTML creative and turn Serve into a SafeFrame off. SafeFrame delivery is not supported. The site tag still has to be on the page.

Account & Security

How do I turn on two-factor authentication?

Open Account Security, select Enable 2FA, confirm your password, scan the QR code with an authenticator app and enter the 6-digit code. Keep the backup codes we show you somewhere safe — each one signs you in once if you lose your phone.

I didn't receive my invitation email. What now?

Check your spam folder first. Invitations expire after seven days; your organization’s admin can resend it from Manage Organization, or copy the one-time link and send it to you directly.

Still stuck? Contact Support.